³Ô¹Ï±¬ÁÏ

// Consumer Helpline delivered by Citizens Advice 0808 223 1133

1 Sylvan Court Sylvan Way SS15 6TH Basildon, Essex, UK

Contact ³Ô¹Ï±¬ÁÏ


Consumer Help

If you are a member of the public looking for advice about a product or service, please visit the Consumer Help and Advice page to find the relevant contact information.


General Enquiries (about ³Ô¹Ï±¬ÁÏ matters)

[email protected]


³Ô¹Ï±¬ÁÏ Member Services

01268 582228 / [email protected]


Sales and Marketing 

01268 886697 / [email protected]


³Ô¹Ï±¬ÁÏ Events (including the Annual Conference)

01268 886697 / [email protected]


Press Office (media enquiries)

07496 254 934 / [email protected]


Qualifications and Training

01268 582242 / [email protected]


³Ô¹Ï±¬ÁÏ Approved ADR bodies 

[email protected]


Approved Code Scheme (ACS, formerly CCAS)

[email protected] (administrative or governance matters)

The Approved Code Scheme now has its own website (). You'll find details of how to contact the operations team, Code Sponsors or Code Members (businesses) on the .


Members of ³Ô¹Ï±¬ÁÏ can find the contact details for Head Office staff in the Membership Information Directory section within the .


Office Addresses

Head Office: 

1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex SS15 6TH

London Office: 

Walbrook Wharf
78 to 83 Upper Thames Street
London EC4R 3TD.


© 2025 ³Ô¹Ï±¬ÁÏ. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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